Boubird Childcare Terms and Conditions, Policies & Procedures
This document outlines the values, standards, and responsibilities of all those involved with Boubird Childcare including the agent, the nanny, the parents, and all associated agencies. This document is reviewed regularly and is continuously evolving to reflect changes within our environment and the company.
Everyone involved is welcome to contribute suggestions and some policies may be bespoke to the individual agency or family.
1. To Whom This Document Concerns:
The Agent- Catisha Creighton.
Each person will acknowledge reading this document and abide to their responsibilities.
2. Child Ratios
AGE OF THE YOUNGEST CHILD
NANNY : CHILDREN
0-2 years- 1: 3
2- 3 years-1: 4
4- 8 years-1: 6
9- 12 years-1: 8
13- 18 years- 1: 10
3. Boubird Nanny
Boubird Childcare only represents child-care professionals who can produce the following:
· A criminal history check with zero any convictions, cautions, court orders, reprimands, and warnings.
· Certificates for relevant qualifications and vocational training
· References from the nanny’s previous employers.
All documents are presented to parents in the Nanny’s profile.
4. Booking procedure
The parent’s employ a nanny who is exclusive to their booking for the entire week. Except for evening babysitting when the nanny can work an extra evening or two for a different family.
The nanny uses the family’s accommodation as a base for the children to eat, sleep and play.
Hourly fee – An hourly fee is set before the booking is confirmed. An hourly fee can vary depending on peak/non-peak week, the number of children, the location and travel time.
Hours- Parents must commit to a stated number of hours and give an estimate of times they wish for the nanny to work. Hours can be flexible, should parents decide to end the booking early one day, they can use the remaining hours another day with the agreement of the nanny.
Deposit- A minimum of €100/£100 deposit is required to secure the booking. A maximum of 40% of the payment is due two weeks before the holiday. Should parents not make the next instalment, the nanny can commit to taking a different booking.
Remaining payment- At the end of the holiday, parents pay the remaining balance to the nanny directly, in cash or by a bank transfer. This payment is non-refundable.
Extra Hours- Any extra hours will be invoiced at the end of the holiday.
5. Positive Relationships
The term ‘handover’ refers to information exchanged between the parents, Boubird Childcare and the nanny concerning the child’s well being.
Upon arriving at the resort, an initial handover meeting is offered to parents and their children to meet their nanny and to provide instructions for the child’s care. When possible, the agent will attend this meeting too. It is best practice to arrange a meeting the evening before the booking begins as this gives the nanny ample time to find the accommodation.
During the daily handovers, the parents and the nanny discuss the following points:
· How the child is feeling- eg. content, tired, ill, excited etc.
· When and what the child should eat.
· When and for how long the child is estimated to sleep.
· Where the nanny can find all the child’s belongings- Outdoor clothing, nappies, bottles etc.
· What the nanny plans to do/has done with the child.
· What time the nanny is estimated to finish and a meeting place.
Please make time for an efficient handover at the beginning and end of the day.
A Whatsapp group will be created for everyone to communicate throughout the day. This is a good place for the nanny to share pictures of the child (with the parent’s permission to take photos).
It is helpful when parent’s make a bag for the child or set all of the child’s belongings in one space, so the nanny is able to access them easily.
The nanny attends the booking wearing the official Boubird Childcare uniform. Towards the end of the week when everyone knows each other a little better, the nanny can wear her own clothing. When caring for babies, the nanny’s hair is tied up.
Parents give the nanny detailed instructions of their child’s routine and their own expectations. Of course, routines do not always go to plan, especially whilst in a new environment, so the nanny uses her professional judgement. The timings for meals and feeding are discussed. We discourage preventing a child from sleeping when they are showing signs of tiredness, and this is discussed if parent’s wish to enforce sleep restrictions.
6. Meals and snacks
Parent’s inform Boubird Childcare of any allergies and food aversions their children have or may have. Parents are responsible for providing food and meals. For babies, clear instructions are made for preparing milk. A plan is arranged for children’s meals at the start of the day. The nanny can help by preparing food, buying products from the shop or a restaurant. If the nanny is working a full day, we ask that parents involve feeding them in the lunch plans as it is difficult for the nanny to find time for her own lunch, if not eating with the child. We cannot expect a nanny to pay for lunch at a restaurant every day.
7. Money handling
Parents can give the nanny money to pay for snacks, activities and treats for their child. This money is kept in its own purse and receipts are kept.
Activities are organised depending on the child’s abilities and interests. All Boubird nannies are encouraged to meet up every day for group activities.
The nanny collects appropriate toys and activities from Boubird Childcare’s resource cave.
9. Exploring the resort with the children
With parents’ permission, the nanny takes the children outside as much as possible. Reasons to remain inside include the child eating, sleeping, tiredness or bad weather conditions. The parents can express a preference for the nanny to keep the children inside.
The nanny should discuss their activity plans with the parents in the morning, whether they intend to go swimming, sledging, to the park etc.
The nanny will dress the children in appropriate clothing. This may include:
· Snow coat
· Snow salopettes
· Snow boots
· Sun cream
· Face protector/buff
Parents must ensure these items are easy to find.
Ski school pick up’s/ drop-off’s- The nanny can help with ski schools and lessons by meeting instructors and providing their contact details in case of an emergency where the child needs to leave the lesson early. Parents must consider how much the nanny and children must carry, ensuring their safety. The nanny can use the chauffeur service provided with some accommodation arrangements.
Children are encouraged to listen to the nanny, following her instructions which keep them safe. If the children behave in a manner which has the potential to harm themselves or anyone else in the group, the nanny will return them to the accommodation. A plan to manage behaviour is then discussed in further detail with parents.
10. Accident, Injury and First Aid Procedures
We are committed to keeping children safe. We believe good communication helps prevent any injuries.
We accept that an accident can occur resulting in injury.
If any accident or injury requires immediate medical assistance, use the number 112 for an ambulance in an emergency.
The nearest medical centres are:
Tignes: Immeuble La Combe Folle, Rue de la Poste, 73320 Tignes, France
Val d’Isere: Av. Olympique, 73150 Val-d'Isère, France
Opposite the petrol station.
In the event of the child having an injury, the nanny administers first aid to the level she is trained to administer.
In the event of any accident, the parents are informed as soon as possible via a phone call or message.
An accident form is completed by the nanny and a discussion with the director/parents reflects on how such an injury could be prevented.
11. Behaviour Policy and Procedures
The nanny supports the child’s behaviour consistently, working closely with parents to ensure each child’s behaviour can be understood. Recognising triggers and successes. The nanny sets a good example and aims to be a positive role model, asking older children to do the same.
Behaviour procedures – aim to support behaviour in ways appropriate to the age and stage of the child as follows.
Distraction – gently remove the child from the situation and offer alternative games.
Discussion – talk to the child, in a developmentally appropriate way, about their behaviour. Make sure the child knows it is the behaviour that is the issue, not them. We do not tell a child they are ‘naughty’ as this can become a self-fulfilling prophecy.
Thinking time – children are given the opportunity to think about their behaviour, supported the nanny who sits with them / talks to them and helps them to deal with their emotions.
Returning to play – The child is invited to return to play when they are ready to join in and they are asked to think again if they continue to behave inappropriately.
The only reason a Boubird nanny will ever raise their voice louder than normal is to get the child’s attention when their safety is compromised. We do not administer any kind of punishment.
If a nanny believes a child’s behaviour is consistently challenging or creates a dangerous situation, it is the nanny’s discretion as to whether she continues with the booking.
12. Sickness Policy
In the event of the nanny, child or any member of the family becoming ill, the booking can only continue if the illness is not contagious. Preventing the spread of any virus is very important. If the illness is not contagious, it is at the nanny’s discretion should they wish to continue with the booking.
All parties should be notified of any sickness as soon as possible.
13. Cancelation Policy
Should any part of the booking be cancelled for any reason by the parents, the nanny must be paid for the hours booked.
If the reason for cancellation is at the discretion of the nanny or Boubird childcare, the nanny is paid only for the hours worked.
Bad weather is not a reason for cancelling any part of the booking. If one day the weather is unfavourable and parents wish to return to their child early, the hours can be made up on another day. In the event of bad weather, as the resort transport begin to close, parents must help where possible the nanny get home.
14. Complaints Procedures
Complaints must be made to the agent. Should the parent’s or nanny be unhappy with the booking, respectful and open communication will attempt to identify and manage the problem.
The parents can employ a new nanny if appropriate.
15. Confidentiality Policy
Parent and child confidentiality are respected and that of the nanny and agent. Parents can speak to the nanny and the agent confidentially (without children or other parents listening in) on request. The agent will be available to take phone calls or email messages from parents on weekday evenings. All information relating to children and families is stored securely and treated confidentially unless parents give permission to share it or there is a child protection / safeguarding issue.
At the end of the booking, any delicate information regarding the booking is deleted, along with photos which are not being used for marketing.
GDPR compliance – the 6 Principles of the General Data Protection Regulation (GDPR, 2018) state that information must be treated with:
· Fairness, lawfulness and transparency.
· Purpose limitation.
· Data minimisation.
· Data quality.
· Security, integrity and confidentiality
We store childminding information on the computer, mobile phone (parent numbers) and camera (photos of children); we take photos of children to share their experiences with the parents, with the parents permission. All photos are deleted immediately unless permission is given from parents to use them for marketing purposes.
16. Health & Safety Policy
Parents ensure that their accommodations are fit for purpose and suitable for the age of their children, and the activities provided on the premises. This includes any overall floor space and outdoor spaces. Any identified risks for their children must be shared during a handover with the nanny.
In the event of a fire, the nanny will know how to safely evacuate the children because they have taken the time to find out the fire route outlined in the accommodation. Parents ensure the accommodation has appropriate fire detection and control equipment.
Smoking and vaping is never allowed in the accommodation or when the children are present or anytime during the booking, or shortly before the booking.
Sleeping children are frequently checked to ensure they are safe. Being safe includes ensuring that the beds/cots are in good condition and suitable for the age of the child and that infants are placed down to sleep exactly how the parents have demonstrated, which should be in line with more widely recognised guidance:
Everyone washes their hands regularly. Parents ensure that there are suitable hygienic changing provisions for changing nappies and an adequate supply of towels, spare clothes and other necessities.
Risk assessments are carried out by the parents, nanny and on occasion, the agent. Risks should be highlighted and shared amongst all. Risk management plans are discussed. The agent can advice the parents/nanny in managing risks.
Children are kept safe on outings. The nanny must assess the risks or hazards which may arise for the children and must identify the steps to be taken to remove, minimise and manage these risks and hazards.
Any medical conditions/ food allergies are discussed before the booking begins.
17. Illness and Infection Control Procedures
All reasonably appropriate steps are taken to protect children, the parents and the nanny from illness and infection.
Toys are kept clean
Resources that can transmit infection are not shared. E.g. sand, playdough, water…
Tissues are provided for the children
Use good hand washing techniques
Keep children safe around animals
Teach and encourage children to care for their health
18. Medication Policy and Procedures
The nanny and parents must promote the good health, including the oral health, of the children.
Medicine (both prescription and non-prescription) must only be administered to a child where written permission for that particular medicine has been obtained from the child’s parent. The nanny must keep a written record each time a medicine is administered to a child and inform the child’s parents on the same day, or as soon as reasonably practicable.
All medication must be securely stored, and out of reach of children, at all times.
The parents must give the nanny clear and concise instructions for administering medicine to their child.
19. Mobile Phone Policy
Mobile phones are used to keep in touch throughout the booking. The nanny will only take pictures of the children at the parent’s request and then remove all pictures from their phone once they have been shared with the parents.